Question 1

How do customers pay with QloudPay?

Accepted Answer

Customers scan your QR code, choose Pay by Bank or Pay by Card, and approve the payment inside their banking app. No apps to download.

Question 2

Do I need a card terminal?

Accepted Answer

No. QloudPay works entirely through QR codes and your Merchant Dashboard. No hardware required.

Question 3

Can I see payments as they happen?

Accepted Answer

Yes. Payments appear instantly in your dashboard — both bank payments and card payments.

Question 4

Where can I use QloudPay?

Accepted Answer

QloudPay works anywhere you accept payments — in-person or online. Use it at your premises, on the go, at events, or remotely through payment links.

Question 5

How do payouts work?

Accepted Answer

Pay by Bank: instant settlement directly to your business bank account. Pay by Card: settled through Stripe according to your payout schedule.

Question 6

Is QloudPay available now?

Accepted Answer

QloudPay is not live yet, but we're currently collecting interest from businesses. Register your details and we'll contact you as soon as we launch.

Question 7

What does it cost?

Accepted Answer

QloudPay has a simple pricing structure that includes a percentage fee per transaction and a monthly tiered subscription. Full pricing will be shared with merchants before launch.

Question 8

Do customers need to download an app?

Accepted Answer

No. Customers pay using their phone camera and their existing banking app.

Question 9

Which banks are supported?

Accepted Answer

All major UK banks, including Barclays, HSBC, Lloyds, NatWest, Santander, Nationwide, Monzo, Starling, Revolut, and more. If a bank supports Open Banking payments, it works with QloudPay.

Question 10

Is QloudPay secure?

Accepted Answer

Yes. Every payment is authenticated inside the customer's banking app. QloudPay never stores bank login details or card numbers.

Question 11

Do QR codes expire?

Accepted Answer

Static QR codes: never expire and can be reused forever. Dynamic QR codes: single-use and expire automatically after the payment session ends.

Question 12

How do refunds work?

Accepted Answer

Refunds are handled directly between you and your customer: Bank payments: refund from your bank Card payments: refund through Stripe QloudPay provides a refund button to help you track refunds.

Question 13

Can I use QloudPay for online payments or invoices?

Accepted Answer

Yes. You can send payment links for remote payments, online checkout, or invoices.

Question 14

Can I customise my QR codes?

Accepted Answer

Yes — branded QR codes with your logo and colours are available as an optional add-on.

Question 15

How do I get support?

Accepted Answer

Once you're a merchant, you can contact QloudPay through the Support section in your dashboard. If you're not signed up yet, email contact@qloudpay.co.uk.

Questions merchants ask before getting started.

Still deciding?