Terms of Service

1. Who we are

QloudPay Limited is a company registered in England and Wales. Company number: 17144607. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: support@qloudpay.co.uk.

QloudPay provides QR-based payment initiation technology that allows businesses to accept Open Banking payments and card payments through regulated partners.

QloudPay does not hold customer funds, operate a wallet, issue e-money, or provide regulated acquiring services. All regulated payment services are provided by our partners (Plaid for Open Banking and Stripe for card payments). QloudPay acts solely as a technical service provider.

2. Eligibility

To use QloudPay as a merchant, you must:

• be a business registered in the UK
• be authorised to enter into contracts on behalf of the business
• provide accurate onboarding information
• comply with these Terms and applicable laws

We may refuse, suspend or terminate accounts at our discretion.

3. Our services

QloudPay provides:

• QR code payments
• Payment links
• Open Banking payment initiation via Plaid
• Card payments via Stripe (Visa, Mastercard, American Express)
• Merchant dashboards
• Transaction reporting
• Payout routing to your bank account

QloudPay does not: hold customer funds; operate a stored-value wallet; provide lending or credit; act as an acquirer; or provide financial advice.

Regulatory position: QloudPay provides merchant tools and payment initiation technology. All card payments are processed by Stripe, a regulated payment service provider. All Open Banking payments are initiated through Plaid, a regulated Open Banking provider. Funds move directly from the customer's bank to the merchant's bank. QloudPay never has access to customer funds and does not control settlement timelines. QloudPay does not provide financial advice, credit, lending, or any services requiring FCA authorisation.

4. Open Banking payments

Open Banking payments are initiated through Plaid. When a customer authorises a payment:

• the customer's bank processes the payment
• QloudPay receives confirmation of the payment
• funds move directly from the customer's bank to the merchant's bank

QloudPay does not access or store online banking passwords.

5. Card payments

Card payments are processed by Stripe, our regulated card payment partner. By enabling card payments, you agree to Stripe's Connected Account Agreement and to Stripe's terms, policies and scheme rules.

Card transactions are subject to:

• card network rules
• authorisation results
• settlement timelines
• chargebacks and disputes

QloudPay does not control card acceptance decisions or settlement times.

6. Fees

QloudPay charges:

• monthly subscription fees
• per-transaction fees for Open Banking payments
• card processing fees (passed through from Stripe)

We may update fees with reasonable notice. You are responsible for bank charges, Stripe fees, chargebacks, refunds and taxes.

7. Merchant responsibilities

You must:

• provide accurate business information
• keep your account secure
• comply with all laws and card scheme rules
• ensure your customers understand your products and pricing
• handle refunds and customer service
• not use QloudPay for illegal or prohibited activities

Prohibited activities include fraud, money laundering, gambling (unless licensed), adult content, high-risk financial services, unlicensed investment schemes and counterfeit goods. We may suspend or terminate accounts involved in prohibited activities.

8. Payouts

Open Banking payments: funds settle directly from the customer's bank to your bank, and QloudPay does not hold or delay funds.

Card payments: payouts are handled by Stripe, settlement times depend on Stripe's policies, and QloudPay does not control payout schedules.

9. Refunds and disputes

You are responsible for issuing refunds to your customers.

Open Banking payments: refunds must be initiated through your bank, and QloudPay provides tools to record refund activity.

Card payments: refunds and chargebacks are handled through Stripe, and you are responsible for any fees or losses arising from disputes.

10. Account security

You must:

• keep login details secure
• notify us immediately of unauthorised access
• ensure authorised staff use the account responsibly

We may require multi-factor authentication.

11. Data protection

QloudPay processes personal data in accordance with our Privacy Policy. You must comply with applicable data protection laws when handling customer information.

12. Service availability

We aim to provide reliable services but do not guarantee:

• uninterrupted access
• error-free operation
• real-time processing

We may suspend services for maintenance, security or legal reasons.

13. Changes to services

We may update, modify or discontinue features. Where changes are material, we will provide reasonable notice.

14. Termination

You may close your account at any time. We may suspend or terminate your account if:

• you breach these Terms
• you provide false information
• you engage in prohibited activities
• required by law or partners (e.g., Stripe, banks)

Upon termination, outstanding fees remain payable, you must stop using QloudPay, and historical transaction data may remain accessible for compliance reasons.

15. Liability

QloudPay is not liable for:

• losses caused by banks, Stripe, Plaid or other third-party providers
• failed or delayed payments
• chargebacks or disputes
• incorrect information provided by you
• indirect or consequential losses
• loss of profits or business interruption

Our total liability is limited to the fees paid by you in the previous 12 months. Nothing in these Terms limits liability for fraud or matters that cannot be excluded by law.

16. Complaints

If you have concerns, contact us at support@qloudpay.co.uk. We aim to respond promptly.

17. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

18. Contact us

For questions about these Terms, email legal@qloudpay.co.uk or write to 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.